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18 Jul: Growing Customer Lifetime Value with Personalisation – Taylor Hoffmann-Subjack, Head of Global CRM Activations, Klarna  

CRM is important for every industry today and its importance has been increasing over the years. With less emphasis on paid media acquisition, it’s crucial for businesses to retain existing customers and optimise their experiences through own-channel marketing and personalisation. 
Natalie Seatter, Chief Product Officer at OAG, has years of experience in the tech industry and shared the valuable lessons she has learned in driving digital, data and broader business transformation, through developing highly effective and resilient teams.

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30 May: Using Digital Transformation as a Competitive Advantage to Grow – Kerry Ho-Van Rensburg, Digital Marketing Director, Ignition Group CX

In this article, Kerry Ho-Van Rensburg (Kerry), Digital Marketing Director, Ignition Group CX (one of Africa’s largest investors in technology, media, telecommunications, and financial services sectors) talks about the importance of Digital Transformation for businesses. Against the backdrop of her career journey, she shares valuable insights on how to ace a digital marketing growth story.  

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04 May: Experience Music Like Never Before: Deezer Builds Next-generation Multi-channel Personalisation through Data & CRM

Deezer is a global music streaming service that allows users to listen to music content from record labels and podcasts on various devices, online or offline. It is one of the world’s largest independent music streaming platforms, with over 90 million tracks available in 180 countries, providing access to lossless HiFi audio, innovative recommendation technology and industry-defining features. 

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18 Apr: Ignition Group Deploys Next-gen Multi-channel Engagement & Personalisation with Snowflake

Euroleague Basketball (EB) is a global leader in the sports and entertainment business. It is devoted to running the top European competitions of professional basketball clubs under a unique and innovative organisational model. EB manages the continent’s two premier men’s basketball competitions, the Turkish Airlines EuroLeague and 7DAYS EuroCup, as well as the sport’s premier under-18 showcase, the EB Adidas Next Generation Tournament.