What Does The Future Of CRM Look Like?
The team at Massive Rocket interviewed experts in CRM, Data, Marketing Technology and Product to get their thoughts on the evolution of customer relationship management.
- Today, customers expect every company they do business with to act and interact like their favorite technology brands.
- The way businesses engage with their consumers needs to evolve constantly in order to keep up.
- CRM is not just people building lists and sending newsletters, it’s your competitive advantage.
Check out the full report below
Use the arrows in the bottom left of the presentation to navigate through the slides.CRM-Industry-Insights-V1-3
Joost Lobbes – Innovation Manager @ Rabobank
Nicholas Goubert – Chief Product & Technology Officer @ Clark
Amit Kumar – Head of Marketing Technology @ Photobox
Magnus Bjerg – Digital Journalist @ TV2
Cristina Mendes – Senior Manager, Member Marketing @ League
David Rivier – Chief Product Officer @ Wonderbill
Cliff Kim – Director of Insights & Analytics @ Fender
Aleksandra Varakina – CRM Team Lead @ Massive Rocket
Jessica Froude – CRM Strategy @ Massive Rocket
Featured Technology Partners
Braze (CRM) – Customer Engagement Platform
Segment (CDP) – Customer Data Platform
mParticle (CDP)– Customer Data Platform
Mixpanel (Analytics) – Customer Insights
Heap (Analytics)– Customer Insights
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