ROLE: CLIENT PARTNER

Location: Remote

Reporting to: Client Services Lead

Who We Are

Massive Rocket is a Data & CRM Agency based in the UK with customers in Europe, US and Africa. Massive Rocket helps companies Understand their customers and automate Communications to generate predictable growth. Core Services: CRM Automation, Data & Analytics.

We have an international European team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports. 

What we’re looking for

We are looking for a Client Partner to manage and grow our customer accounts and relationships. The Client Partner will be responsible for the quality of all client-facing delivery and will also play an active role in business development activities. 

The Client Partner (jointly with the Project Manager) will be a subject matter expert with knowledge in CRM, CDP, Account Management, Project Management, Strategy and Architecture. The Client Partner will be the voice of the customer and own the end-to-end responsibility for the success, client satisfaction and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth. 

Responsibilities

Client Management

• End-to-end responsibility for the success and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth. 
• Establishing and maintaining the client relationship standard of excellence for the agency to follow.
• Managing senior client expectations, increasing client satisfaction and engagement.

New Business

• Identifying, qualifying and developing new opportunities within existing clients to maximize account growth. 
• Building relationships, identifying and qualifying new business opportunities.
• Scoping projects with the support of the delivery team 
• Creating proposals & Pricing with the support of the delivery team
• Closing Projects and briefing the delivery teams

Delivery

• Determine the strategic direction and tone for all client accounts.
• White-boarding solutions with customers and working with delivery teams to create project proposals.
• Ensuring all work is completed on time, delivered to the clients’ strategy and budget.
• Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
• Working with the delivery team to ensure projects are appropriately staffed and profitable. 

Experience

• 8+ years experience in a client facing role
• Technical Engineering or Technical Marketing Background
• Experience and expertise in at least 4 of the following areas
  • CRM
  • CDP
  • Consulting / Business Analyst
  • Account Management
  • Project Management
  • Strategy
  • Architecture
• Experience managing multiple complex projects

How to Apply

Contact: [email protected]

Please provide: CV + Cover Letter + LinkedIn Profile