Client Partner

Massive Rocket

ROLE: CLIENT PARTNER

Location: Remote

Reporting to: Client Services Lead

Who We Are

Massive Rocket is a Digital Agency based between the UK and Belgium. Massive Rocket helps companies Understand their customers, Build beautiful experiences and automate Communications to generate predictable growth. Core Services: Product & App Development, CRM Automation, Data & Analytics, Strategy. 

We have an international team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports. 

What we’re looking for

We are looking for a Client Partner to manage and grow our customer accounts and relationships. The Client Partner will be responsible for the quality of all client-facing delivery and will also play an active role in business development activities. 

The Client Partner (jointly with the Project Manager) will be a subject matter expert with knowledge in CRM, CDP, Account Management, Project Management, Strategy and Architecture. The Client Partner will be the voice of the customer and own the end-to-end responsibility for the success, client satisfaction and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth. 

Responsibilities

Client Management

  • End-to-end responsibility for the success and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth. 
  • Establishing and maintaining the client relationship standard of excellence for the agency to follow.
  • Managing senior client expectations, increasing client satisfaction and engagement.

New Business

  • Identifying, qualifying and developing new opportunities within existing clients to maximize account growth. 
  • Building relationships, identifying and qualifying new business opportunities.
  • Scoping projects with the support of the delivery team 
  • Creating proposals & Pricing with the support of the delivery team
  • Closing Projects and briefing the delivery teams

Delivery

  • Determine the strategic direction and tone for all client accounts.
  • White-boarding solutions with customers and working with delivery teams to create project proposals.
  • Ensuring all work is completed on time, delivered to the clients’ strategy and budget.
  • Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
  • Working with the delivery team to ensure projects are appropriately staffed and profitable. 

Experience

  • 8+ years experience in a client facing role
  • Technical Engineering or Technical Marketing Background
  • Experience and expertise in at least 4 of the following areas
    • CRM
    • CDP
    • Consulting / Business Analyst
    • Account Management
    • Project Management
    • Strategy
    • Architecture
  • Experience managing multiple complex projects

How to Apply

Contact: jobs@massiverocket.com

Please provide: CV + Cover Letter + LinkedIn Profile