Delivery Manager

Massive Rocket


Location: Remote

Reporting to: CEO

Who We Are

Massive Rocket is a Data & CRM Agency based in the UK with customers in Europe, US and Africa. Massive Rocket helps companies Understand their customers and automate Communications to generate predictable growth. Core Services: CRM Automation, Data & Analytics.

We have an international European team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports. 

What we’re looking for

We are looking for a Delivery Manager to manage and grow our customer accounts and relationships. The Delivery Manager will be responsible for the quality of all client-facing delivery and will also play an active role in business development activities. 

The Delivery Manager will be a subject matter expert with knowledge in CRM, CDP, Customer Engagement Strategy and Architecture. The Delivery Manager will be the voice of the customer and own the end-to-end responsibility for the success, client satisfaction and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth.


Client Management

  • End-to-end responsibility for the success and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth. 
  • Establishing and maintaining the client relationship standard of excellence for the agency to follow.
  • Managing senior client expectations, increasing client satisfaction and engagement.


  • Designing, deploying and optimizing delivery processes for client services teams
  • Determine the strategic direction and tone for all client accounts.
  • White-boarding solutions with customers and working with delivery teams to create project proposals.
  • Ensuring all work is completed on time, delivered to the clientsโ€™ strategy and budget.
  • Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
  • Working with the delivery team to ensure projects are appropriately staffed and profitable. 

New Business

  • Identifying, qualifying and developing new opportunities within existing clients to maximize account growth. 
  • Building relationships, identifying and qualifying new business opportunities.
  • Scoping projects with the support of the delivery team 
  • Creating proposals & Pricing with the support of the delivery team
  • Closing Projects and briefing the delivery teams


  • Be responsible for well being, training and delivery output of all Client Services departments at massive rocket which includes: CRM, Data & Integration, Project Management, Product.
  • Ensure the delivery capacity (including seniority and capability) is finely tuned to match the pipeline of accounts and growth at Massive Rocket
  • Working closely with the other Leads at Massive Rocket that span Data, Engineering and Project Management
  • Continuous development of internal processes working to optimise quality, efficiency and also client and internal satisfaction levels.
  • Be a key figure in the massive rocket leadership team. Regularly taking the lead and initiative on complex projects โ€“ leading from the front and then presenting back to the wider Massive Rocket team to share knowledge.


  • 15+ years experience in a client facing role
  • Technical Engineering or Technical Marketing Background
  • Experience building and growing a services practice
  • Experience and expertise in at least 4 of the following areas
    • CRM
    • CDP
    • Consulting / Business Analyst
    • Account Management
    • Project Management
    • Strategy
    • Architecture
    • Engineering 
  • Experience managing multiple complex projects

How to Apply

Contact: [email protected]

Please provide: CV + Cover Letter + LinkedIn Profile