ROLE: PROJECT COORDINATOR

Location: Remote

Reporting to: PM / AM Lead

Who We Are

Massive Rocket is a Data & CRM Agency based in the UK with customers in Europe, US and Africa. Massive Rocket helps companies Understand their customers and automate Communications to generate predictable growth. Core Services: CRM Automation, Data & Analytics.

We have an international team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports. 

What we’re looking for

We are looking for a Project Coordinator to manage and grow our customer accounts and relationships. The Project Coordinator will be responsible for the day to day running of the all client-facing delivery.

Responsibilities

Client Communication Management

• Establishing and maintaining the client relationship standard of excellence for the agency to follow.
• Managing senior client expectations, increasing client satisfaction and engagement.

Delivery Coordination

• Coordination: Meeting scheduling and status updates
• Ensuring all work is completed on time, delivered to the clients’ strategy and budget.
• Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
• Customer Status Updates & Escalations

Experience

• 3+ years experience in a client facing or project coordination role
• Agency and software experience preferred

Bonus Experience

• Experience in Agile, Scrum delivery
• Experience running multiple concurrent projects
• Experience using Asana, Jira, Google docs and Excel.

How to Apply

Contact: jobs@massiverocket.com

Please provide: CV + Cover Letter + LinkedIn Profile