ROLE: PROJECT COORDINATOR
Reporting to: PM / AM Lead
Who We Are
Massive Rocket is a Data & CRM Agency based in the UK with customers in Europe, US and Africa. Massive Rocket helps companies Understand their customers and automate Communications to generate predictable growth. Core Services: CRM Automation, Data & Analytics.
We have an international team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports.
What we’re looking for
We are looking for a Project Coordinator to manage and grow our customer accounts and relationships. The Project Coordinator will be responsible for the day to day running of the all client-facing delivery.
Client Communication Management
- Establishing and maintaining the client relationship standard of excellence for the agency to follow.
- Managing senior client expectations, increasing client satisfaction and engagement.
- Coordination: Meeting scheduling and status updates
- Ensuring all work is completed on time, delivered to the clients’ strategy and budget.
- Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
- Customer Status Updates & Escalations
- 3+ years experience in a client facing or project coordination role
- Agency and software experience preferred
- Experience in Agile, Scrum delivery
- Experience running multiple concurrent projects
- Experience using Asana, Jira, Google docs and Excel.
How to Apply
Please provide: CV + Cover Letter + LinkedIn Profile