Project Manager

Massive Rocket

ROLE: PROJECT MANAGER

Location: Remote

Reporting to: Client Services Director

Who We Are

Massive Rocket is a Digital Agency based between the UK and Belgium. Massive Rocket helps companies Understand their customers, Build beautiful experiences and automate Communications to generate predictable growth. Core Services: Product & App Development, CRM Automation, Data & Analytics, Strategy. 

We have an international team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports. 

What we’re looking for

We are looking for a Project Manager to manage and grow our customer accounts and relationships. The Project Manager will be responsible for the day to day running of the all client-facing delivery.

Responsibilities

Client Management

  • Establishing and maintaining the client relationship standard of excellence for the agency to follow.
  • Managing senior client expectations, increasing client satisfaction and engagement.

New Business

  • Creating proposals & Pricing with the support of the delivery team
  • Closing Projects and briefing the delivery teams

Delivery

  • Ensuring all work is completed on time, delivered to the clients’ strategy and budget.
  • Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
  • Working with the delivery team to ensure projects are appropriately staffed and profitable. 
  • Sprint planning, Sprint Retrospectives and reviews
  • Customer Status Updates & Escalations.
  • Status Emails

Experience

  • 3+ years experience in a client facing project management role
  • Agency and software experience preferred
  • Experience in Agile, Scrum delivery
  • Experience running multiple concurrent projects
  • Experience using Asana, Jira, Google docs and Excel.

How to Apply

Contact: jobs@massiverocket.com

Please provide: CV + Cover Letter + LinkedIn Profile