ROLE: PROJECT MANAGER

Location: Remote

Reporting to: Client Services Director

Who We Are

Massive Rocket is a Data & CRM Agency based in the UK with customers in Europe, US and Africa. Massive Rocket helps companies Understand their customers and automate Communications to generate predictable growth. Core Services: CRM Automation, Data & Analytics.

We have an international team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports. 

What we’re looking for

We are looking for a Project Manager to manage and grow our customer accounts and relationships. The Project Manager will be responsible for the day to day running of the all client-facing delivery.

Responsibilities

Client Management

• Establishing and maintaining the client relationship standard of excellence for the agency to follow.
• Managing senior client expectations, increasing client satisfaction and engagement.

New Business

• Creating proposals & Pricing with the support of the delivery team
• Closing Projects and briefing the delivery teams

Delivery

• Ensuring all work is completed on time, delivered to the clients’ strategy and budget.
• Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
• Working with the delivery team to ensure projects are appropriately staffed and profitable. 
• Sprint planning, Sprint Retrospectives and reviews
• Customer Status Updates & Escalations.
• Status Emails

Experience

• 3+ years experience in a client facing project management role
• Agency and software experience preferred
• Experience in Agile, Scrum delivery
• Experience running multiple concurrent projects
• Experience using Asana, Jira, Google docs and Excel.

How to Apply

Contact: jobs@massiverocket.com

Please provide: CV + Cover Letter + LinkedIn Profile