ROLE: SENIOR GROWTH CONSULTANT (CRM)
Reporting to: Client Services Director
Who We Are
Massive Rocket is a Digital Agency based between the UK and Belgium. Massive Rocket helps companies Understand their customers, Build beautiful experiences and automate Communications to generate predictable growth. Core Services: Product & App Development, CRM Automation, Data & Analytics, Strategy.
We have an international team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports.
What we’re looking for
We are looking for an Account Manager to manage and grow our customer accounts and relationships. The Account Manager will be responsible for the day to day running of the all client-facing delivery and will also play an active role in business development activities.
- Take a lead role in client project delivery for retention audits + CRM programs working with multiple clients simultaneously
- Use analytics and attribution tools to build and investigate key user funnels, segmented retention charts and behavioural analyses to find problems, opportunities and campaign ideas for our clients
- Develop strategic marketing automation roadmaps based on a detailed understanding of the client’s qualitative and quantitative data insights
- Create and deliver presentations which communicate growth opportunities to product, analytics, and executive leadership.
- Scope detailed experiments to validate hypotheses that align closely with user psychology and usage habits for a broad range of mobile apps
- Help the team turn experiments into complex lifecycle flows using triggers and segmentations that intelligently send campaigns with both static and dynamic content
- Closely monitor campaign delivery and conduct robust statistically significant reports against core retention KPIs (not just leading indicator campaign metrics)
- Present and lead workshops at client onsite visits, weekly iteration calls and one on one consultations that confidently communicate your expertise to both junior team members and executives
- Manage and train one or more Junior/Mid Growth consultant, who will assist you with executing on the client work
- Determine the strategic direction and tone for all client accounts.
- White-boarding solutions with customers and working with delivery teams to create project proposals.
- Ensuring all work is completed on time, delivered to the clients’ strategy and budget.
- Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
- Working with the delivery team to ensure projects are appropriately staffed and profitable.
- Establishing and maintaining the client relationship standard of excellence for the agency to follow.
- Managing senior client expectations, increasing client satisfaction and engagement.
- 4+ years experience in a client facing / CRM role
- Experience in a CRM, Marketing, Lifecycle Marketing Role.
- Familiarity with the deployment process one or many of the following technologies
- Salesforce Marketing Cloud
- Oracle Marketing Cloud
- Tableau, …
How to Apply
Please provide: CV + Cover Letter + LinkedIn Profile