Senior Strategy Consultant (CRM)

Massive Rocket

ROLE: SENIOR STRATEGY CONSULTANT (CRM)

Location: Remote

Reporting to: Client Services Director

Who We Are

Massive Rocket is a Data & CRM Agency based in the UK with customers in Europe, US and Africa. Massive Rocket helps companies Understand their customers and automate Communications to generate predictable growth. Core Services: CRM Automation, Data & Analytics. 

We have an international team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports. 

What we’re looking for

We are looking for a Senior Strategy Consultant to manage and grow our customer accounts and relationships. The Account Manager will be responsible for the day to day running of the all client-facing delivery and will also play an active role in business development activities. 

Responsibilities

Projects

  • Take a lead role in client project delivery for retention audits + CRM programs working with multiple clients simultaneously
  • Use analytics and attribution tools to build and investigate key user funnels, segmented retention charts and behavioural analyses to find problems, opportunities and campaign ideas for our clients
  • Develop strategic marketing automation roadmaps based on a detailed understanding of the client’s qualitative and quantitative data insights
  • Create and deliver presentations which communicate growth opportunities to product, analytics, and executive leadership.
  • Scope detailed experiments to validate hypotheses that align closely with user psychology and usage habits for a broad range of mobile apps
  • Help the team turn experiments into complex lifecycle flows using triggers and segmentations that intelligently send campaigns with both static and dynamic content
  • Closely monitor campaign delivery and conduct robust statistically significant reports against core retention KPIs (not just leading indicator campaign metrics) 
  • Present and lead workshops at client onsite visits, weekly iteration calls and one on one consultations that confidently communicate your expertise to both junior team members and executives
  • Manage and train one or more Junior/Mid Growth consultant, who will assist you with executing on the client work

Delivery

  • Determine the strategic direction and tone for all client accounts.
  • White-boarding solutions with customers and working with delivery teams to create project proposals.
  • Ensuring all work is completed on time, delivered to the clients’ strategy and budget.
  • Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
  • Working with the delivery team to ensure projects are appropriately staffed and profitable. 

Client Management

  • Establishing and maintaining the client relationship standard of excellence for the agency to follow.
  • Managing senior client expectations, increasing client satisfaction and engagement.

Experience

  • 4+ years experience in a client facing / CRM role
  • Experience in a CRM, Marketing, Lifecycle Marketing Role.
  • Familiarity with the deployment process one or many of the following technologies
    • Segment
    • mParticle
    • Tealium
    • Batch
    • Braze
    • Amplitude
    • Mixpanel
    • Leanplum
    • Airship
    • Salesforce Marketing Cloud
    • Oracle Marketing Cloud
    • Tableau, … 
  • Desirable but not mandatory: Intermediate front end or back end development skills (especially in mobile development) in any of HTML, CSS, javascript, swift, C++ is a massive plus, as is the ability to spec technical integrations for SDKs.

How to Apply

Contact: jobs@massiverocket.com

Please provide: CV + Cover Letter + LinkedIn Profile