ROLE: TECHNICAL PROJECT MANAGER
Location: Remote
Reporting to: PM / AM Lead
Who We Are
Massive Rocket is a Data & CRM Agency based in the UK with customers in Europe, US and Africa. Massive Rocket helps companies Understand their customers and automate Communications to generate predictable growth. Core Services: CRM Automation, Data & Analytics.
We have an international team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports.
What we’re looking for
We are looking for a Technical Project Manager to manage and grow our customer accounts and relationships. The Technical Project Manager will be responsible for the day to day running of the all client-facing delivery. You will be managing integration, data & CRM projects.
Responsibilities
Client Management
- Establishing and maintaining the client relationship standard of excellence for the agency to follow.
- Managing senior client expectations, increasing client satisfaction and engagement.
New Business
- Creating proposals & Pricing with the support of the delivery team
- Closing Projects and briefing the delivery teams
Delivery
- Ensuring all work is completed on time, delivered to the clients’ strategy and budget.
- Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
- Working with the delivery team to ensure projects are appropriately staffed and profitable.
- Sprint planning, Sprint Retrospectives and reviews
- Customer Status Updates & Escalations.
- Status Emails
Experience
- 3+ years experience in a client facing project management role
- Experience / understanding of software basic concepts preferred: SDK, API, Integration, …
- Agency and software experience preferred
- Experience in Agile, Scrum delivery
- Experience running multiple concurrent projects
- Experience using Asana, Jira, Google docs and Excel.
How to Apply
Contact: [email protected]
Please provide: CV + Cover Letter + LinkedIn Profile