ROLE: TRAINING & ONBOARDING MANAGER (CRM)

Location: Remote

Reporting to: Training Lead

Who We Are

Massive Rocket is a Data & CRM Agency based in the UK with customers in Europe, US and Africa. Massive Rocket helps companies Understand their customers and automate Communications to generate predictable growth. Core Services: CRM Automation, Data & Analytics.

We have an international team and we work with customers across Europe in Financial Services, Aviation, Music, Media, Streaming and Sports. 

What we’re looking for

We are looking for an Onboarding & Training Manager (CRM) join our Training Practice. You will be responsible for the day to day running of the all client-facing training delivery. 

You will become a certified CRM expert and delivery CRM training to help serve some of the most exciting and fastest growing businesses in the world.

This a role that, over time, will develop into a CRM Campaign Manager position working on CRM strategy & Execution with our customers.

Responsibilities

• Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
• Collaborate with internal technical resources to empower and train customers to use CRM software as efficiently as possible.
• Engage with customer stakeholders to understand their business and technical goals, building credible relationships throughout the customer organization, from senior staff to Braze end users.
• Help drive early adoption, setting KPIs and success metrics for ROI.
• Advocate customer business use-cases to product development
• Effectively deliver engaging enablement training and workshops.

Experience

• 2-4+ years experience in a client facing role
• Experience in a CRM, Marketing, Lifecycle Marketing Role
• Perfect English communicator
• Project management experience
• Training delivery experience

Bonus Experience (but not required)

• Ideally, you will have experience in one or more of these areas: 
  • HTML / CSS 
  • Design experience – photoshop, canva
  • Marketing Automation (experience in creating emails, push notifications, in-app messages etc.)
  • Product and User Behaviour Analytics (generating reports and making data-driven decisions)
  • Data Planning (creation of tracking plan and having a basic understanding of data)
• Familiarity with the deployment process one or many of the following technologies:
  • Segment
  • mParticle
  • Tealium
  • Batch
  • Braze
  • Amplitude
  • Mixpanel
  • Leanplum
  • Airship
  • Salesforce Marketing Cloud
  • Oracle Marketing Cloud
  • Tableau, … 

How to Apply

Contact: jobs@massiverocket.com

Please provide: CV + Cover Letter + LinkedIn Profile