Welcome Pickups – Customer Journey

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By Filip Nedelkovski Insights Project Travel & Hospitality September 29, 2022

Company Background

Welcome Pickups, which was founded in 2015 in Athens, Greece, offers a holistic, in-destination travel experience that goes beyond commoditized transfers. Welcome is the easiest, friendliest and most personalized solution to all travel needs (transfers, travel products, things to do, information) for travellers.

They challenge common logic, emphasize design, and create memorable experiences by putting simplicity and usability first. Continuing to learn and explore better ways to serve our community and grow as people and professionals. In spite of their big, bold goals, they remain humble along the way.

Link – https://www.welcomepickups.com

Check out the Case Study below

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Filip Nedelkovski / About Author

CRM Training Lead / Growth Manager

As one of my main responsibilities at the company is my role as a Braze Implementation Consultant. This entails doing delivery in EMEA through evaluating and coordinating all implementation activities on projects, including integration, documentation and support activities.

Apart from that, I am a CRM Training Lead. In that role, I am responsible for managing the team on our side and delivering appropriate training so the new members can deliver on Braze projects impeccably. We create multiple processes, structures, and internal training sessions with all the documentation that the new members would need to meet partners’ and clients’ expectations.

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