Elevating Insurance Engagement Across the DACH Region with Braze
Challenge
Prosperity Solutions AG aimed to modernize its B2B2C engagement strategy by establishing an effective email channel. They relied on manual approaches for IP warm-up and campaign execution, struggled with data segmentation for multiple languages in the DACH region, and needed a robust way to inform their business agents and end customers about new product offerings.
Strategy
Massive Rocket deployed a structured Braze onboarding process, focusing on email enablement, IP warming, and data-driven segmentation. Prosperity Solutions AG’s subdomains were configured for email deliverability, while Braze’s multi-language capabilities allowed for precise targeting, ensuring relevant communications across German, French, and other regional customer bases.
Results
In just eight weeks, Prosperity Solutions AG completed successful IP warming with high deliverability rates, launched multi-language email campaigns, and prepared to introduce WhatsApp as a new channel for agents and end customers.
Partner
Partner Led Onboarding
8 Weeks
IP Warming Completion
WhatsApp
Channel Enabled
Introduction

Prosperity Solutions AG: Modernizing B2B2C Communications

Prosperity Solutions AG facilitates access to Liechtenstein Life’s range of life insurance products and solutions for partners across the DACH region. Operating as a B2B2C business, Prosperity Solutions AG partners with insurance agents who offer policies to end customers. Seeking to enhance brand visibility and streamline customer engagement, they collaborated with Massive Rocket to establish efficient email marketing via Braze, ensuring localized content and robust data segmentation. Prosperity Solutions AG also explored new channels such as WhatsApp for future expansion.

Solution

Enabling Email as a Core Channel

Prosperity Solutions AG needed a reliable and scalable email infrastructure to communicate with both insurance agents and end customers. Massive Rocket:

  • Configured subdomains for email deliverability, ensuring secure DNS records and SSL certificates.
  • Implemented IP warming, ramping up email volume over eight weeks with minimal deliverability issues.
  • Launched multi-language campaigns, reflecting regional preferences in various countries in and around the DACH region.
  • Increased trust in Braze, showcasing deeper analytics for open and click-through metrics.

Goal: Establish an automated email channel with high deliverability.

Result: Prosperity Solutions AG successfully completed IP warming, achieving strong open rates and agent satisfaction.

Data-Driven Segmentation & Localization

By leveraging Braze’s segmentation tools, Prosperity Solutions AG ensured relevant messaging for each audience segment, including multiple languages within the DACH region. This involved:

  • Setting up custom attributes to identify language and country.
  • Localizing email templates, adapting content to German, French, or other local needs.
  • Tracking agent interactions, enabling business partners to receive targeted newsletters and webinar invites.
  • Integrating deeper analytics, so Prosperity Solutions AG could gauge performance by language, region, and product type.

Goal: Deliver personalized, regionalized content across B2B2C audiences.

Result: 72% communication completeness rate, reflecting well-targeted campaigns.

Channel Expansion & Future Roadmap

In addition to email, Prosperity Solutions AG wanted to introduce WhatsApp for direct agent-customer interactions. Massive Rocket prepared the groundwork by:

  • Configuring WhatsApp within Braze, enabling Prosperity Solutions AG to send messages once they finalize compliance and brand verification.
  • Demonstrating multi-channel orchestration so end customers can receive messages on their preferred platform.
  • Laying out a roadmap for multi-touch journeys incorporating email, WhatsApp, and potential future channels.

Goal: Provide agents and end customers with a convenient, mobile-friendly communication channel.

Result: WhatsApp was enabled for future use, giving Prosperity Solutions AG a foundation to extend beyond email.

Thanks to Massive Rocket’s expertise in Braze, the transition to a new communication tool was far smoother and less stressful. Their tailored sessions equipped our team with the best practices to achieve our goals effectively. Without their support, our onboarding process would have been significantly more challenging.

Massive Rocket not only helped us get started but also set us up for scalable, future-proof communication, enabling us to maximize the full potential of Braze.

Marcela Fae
Senior Lifecycle Manager, Prosperity Solutions GmbH
Results

Successful Email Launch & IP Warming

Prosperity Solutions AG completed IP warming in just eight weeks, achieving high deliverability rates. This streamlined approach allowed:

  • Efficient volume ramp-up, avoiding spam traps.
  • Enhanced sender reputation, ensuring reliable inbox placement.
  • Reduced manual intervention, fostering consistent campaign scheduling.
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Localized Communications & Higher Engagement

Through Braze’s segmentation features, Prosperity Solutions AG targeted their German, French, and other language-speaking audiences with relevant, localized content:

  • Improved open rates by matching recipient language preferences.
  • Better agent satisfaction, receiving tailored newsletters and resources.
  • 72% communication completeness, reflecting the success of targeted messaging.

Preparing for WhatsApp & Future Growth

By enabling WhatsApp within Braze, Prosperity Solutions AG is poised to expand beyond email, providing:

  • Multi-channel journeys, ready to deliver updates on whichever platform customers prefer.
  • Agent-customer connectivity, improving real-time communication.
  • Flexibility for future expansions, ensuring Prosperity Solutions AG remains competitive in the evolving insurance landscape.
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