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Industries & Customer Stories.

We have data & crm specialists in your industry, and we share knowledge, ideas, and methodologies across our industry teams.

Cross-industry vision

We have specialists in your industry, but we also share ideas, methodologies, and knowledge across all our industry teams. By drawing from our collective expertise from retail to life sciences, we offer a wide-angle view on unconventional solutions—because the best approach is rarely the most familiar.

Media, Gaming & Entertainment

Customer engagement is pivotal for media, gaming, and entertainment companies due to their unique characteristics. In these industries, content consumption relies on immersive experiences and emotional connections. Engaged customers spend more, generate word-of-mouth referrals, and provide feedback for content improvement.

Interactive elements in gaming and personalized content recommendations in media and entertainment enhance engagement. The intense competition in these sectors necessitates fostering strong customer relationships to ensure ongoing success, making customer engagement a critical factor for growth and sustainability.

Case Study: Deezer

Experience Music Like Never Before: Deezer Builds Next-generation Multi-channel Personalisation through Data & CRM

Case Study: Creative Assembly (Sega)

Creating mutually beneficial player experiences through data, customer engagement and web development using mPaticle & AWS.

Consumer Goods & Food Delivery

Customer engagement is critical for Consumer Goods & Food Delivery companies because it influences brand loyalty, repeat purchases, and customer satisfaction. In these industries, where choice is abundant, creating meaningful connections through personalized offers, efficient service, and responsive communication can set companies apart.

Consumer Goods companies benefit from engaged customers who become loyal brand advocates, while Food Delivery companies rely on seamless interactions to ensure customer retention and positive reviews, essential for their growth and reputation in the competitive market.

Case Study: Gopuff

Delivering large-scale personalised omnichannel communications across markets with Braze.

Case Study: Papa Johns

Elevating Pizza Lover experiences and growing loyalty through deep personalisation & digital transformation with Braze & Snowflake.

Health & Wellness

Customer engagement is crucial in the healthcare industry for two key reasons. Firstly, fostering positive patient experiences directly impacts health outcomes. Empowered and engaged patients are more likely to adhere to treatment plans, attend follow-up appointments, and actively participate in their own well-being. This proactive approach can lead to better health results and improved overall patient satisfaction.

Secondly, a competitive healthcare landscape demands building trust and loyalty with patients. Personalized communication regarding appointments, medication reminders, and educational content all contribute to a more informed and engaged patient journey. By fostering strong relationships, healthcare providers can encourage preventative care, promote patient advocacy, and secure long-term loyalty within their patient base.

Case Study: Huckleberry Labs

Leveraging Braze to Drive Patient Engagement and Foster Wellness Outcomes.

Travel & Hospitality

Customer engagement is paramount in the travel and hospitality industry for several reasons. First, the industry thrives on creating memorable experiences.  Engaged customers become loyal patrons, returning for future stays, tours, or bookings.  They’re also more likely to leave positive reviews and recommend your services to others.

Second, the travel and hospitality landscape is highly competitive. Standing out requires fostering genuine connections with guests. Personalized communication, targeted promotions, and responsiveness to feedback all contribute to a positive customer experience that keeps you top-of-mind when travelers are planning their next adventure. By building strong customer relationships, you increase loyalty and drive repeat business.

Case Study: OAG

Elevating customer experiences and driving retention through next generation flight data visualization.

Case Study: ISHKA

Disrupting the Aircraft Valuation Industry through Streamlined Data Access & Custom Reporting with AWS & React.

Case Study: Aman

Elevate your guest experience through deep personalisation & digital transformation with Braze & Snowflake.

Sports

Customer engagement is crucial for Sports companies because it fosters fan loyalty, drives ticket sales, merchandise purchases, and boosts sponsorships.

Unique to these industries, emotional connections between fans and teams or athletes are deeply ingrained, making fan engagement pivotal for financial success and cultural impact.

Case Study: Euroleague Basketball

Transform Your Fan Experience: Euroleague Basketball Drives Higher Retention Rates with Braze & mParticle.

Banking, Finance & Insurance

Customer engagement is critical for Banking, Finance & Insurance companies because trust and confidence are paramount. These industries handle sensitive financial matters, making personalized service, transparent communication, and responsive support crucial.

In banking, customers need to feel secure in their financial decisions, while in insurance, trust in coverage and claims processing is essential. Engaging customers effectively builds long-term relationships, aids in risk assessment, and fosters loyalty, vital for success in these highly regulated and competitive sectors.

Case Study: Hastings

Delivering personalised and human experiences to Insurance customers powered by Snowflake, mParticle & Braze.

Case Study: Coop Pank

Elevate your retail and business banking experience through deep personalisation & digital transformation with Braze.

Non Profit

Tailored interactions foster deeper connections. Personalized stories ignite passion, driving donations and action. Relevant updates empower advocates, amplifying impact. Engagement becomes a two-way street, strengthening support and fueling lasting change.

While specific causes vary, core values bind supporters: making a tangible difference, witnessing impact, feeling connected to a purpose-driven community, and seeing responsible stewardship of resources. Personalized stories and appeals that echo these values resonate and inspire action.

Case Study: Boys & Girls Clubs of America

Providing a world-class experience to club staff, donors and philanthropists with Braze & Salesforce.